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>Citrix Systems  

Citrix EdgeSight

Please note that Citrix Edgesight has a variety of products that we stock, for a more comprehensive list please contact us using the live chat or call us.

Citrix® EdgeSight is a performance and availability management solution for XenDesktop, XenApp and endpoint systems. EdgeSight Monitors applications, devices, sessions, license usage, and the network in real time, allowing users to quickly analyze, resolve, and proactively prevent problems. You perform administrative tasks using the Citrix EdgeSight Server Console.

Citrix EdgeSight consists of the following components:

  • EdgeSight Agents
  • EdgeSight Server
  • EdgeSight Server Console
  • Citrix License Server

System Requirements for EdgeSight 5.4

Updated: 2015-05-16

There are separate system requirements for EdgeSight Server and the various types of EdgeSight Agents, plus additional requirements depending on the environment being monitored.

Version Compatibility Matrices

Agents supported by EdgeSight Server 5.4 can Monitor the following versions of XenApp:

AgentXenApp 6.5XenApp 6.0XenApp 5.0XenApp 4.5
EdgeSight for XenApp 6 Agent 5.4 (64-bit only)xx  
EdgeSight for XenApp 6 Agent 5.3 (64-bit only) x  
EdgeSight for XenApp Agent 5.3 (32- and 64-bit versions)  xx

EdgeSight Server 5.4 also supports uploading data collected about system- and session-related performance for instances of XenDesktop:

AgentXenDesktop 5.6XenDesktop 5.5XenDesktop 5.0XenDesktop 4.0
EdgeSight for Virtual Desktops Agent 5.3xxxx

The following agent can monitor physical endpoint devices and upload the data to EdgeSight Server 5.4:

AgentEndpoint devices
EdgeSight for Endpoints Agent 5.3x

Agent Requirements

The system requirements specific to each agent are listed below.
EdgeSight for XenApp agent - for deployment on XenApp systems
XenApp configurationThe target XenApp machine must meet the requirements listed in your XenApp documentation.
Other requirementsThe Terminal Services service must be running to properly collect process and network data related to user sessions. (If this service is not running, process and network data cannot be associated with a session and reports dependent on this information show no data.) The session user must be a member of either the Remote Desktop users group or the Administrator users group to collect End User Experience Monitoring (EUEM) data.
EdgeSight for Endpoint agent - for deployment on physical endpoint devices
OSMicrosoft Windows XP SP2 or higher, Microsoft Windows Server 2003, Microsoft Windows Vista (Business edition or above), Windows 2008, Windows 2008 R2, or Windows 7. Both 32-bit and 64-bit systems are supported on all platforms.
CPU500 MHz or later recommended
Memory128 MB of RAM (256 MB recommended)
Disk100 MB free space (25 MB of disk space for product installation and 75 MB disk space for the database)
EdgeSight for Virtual Desktops agent - to collect system-related and session-related performance data on XenDesktop instances
OSMicrosoft Windows XP SP2 or higher, Microsoft Windows Server 2003, Microsoft Windows Vista (Business edition or above), Windows 2008, Windows 2008 R2, or Windows 7. Both 32-bit and 64-bit systems are supported on all platforms.
CPU500 MHz or later recommended
Memory128 MB of RAM (256 MB recommended)
Disk30 MB free space
Note: The EdgeSight for Virtual Desktops Agent is not designed to monitor the Desktop Delivery Controller (DDC) in a XenDesktop farm.

The EdgeSight agent installers check the operating system on the target machine. This helps ensure that the correct agent is installed on various devices.

  • Attempts to install the EdgeSight for Endpoint agent on any system running a server operating system will result in a warning notifying you that you may be installing the wrong product. You have the option to continue installation. During a silent installation to a system running a server OS, the install fails unless the ALLOWSERVEROS property is set to 1. A message indicating the cause of installation failure is placed in the install log.
  • Attempts to install the EdgeSight for Endpoint agent on a virtual desktop running XenDesktop will result is a message being displayed notifying you that you may be installing the wrong product. You have the option to continue installation. During a silent installation to a system running a XenDesktop, the install fails unless the ALLOWVIRTUAL property is set to 1. A message indicating the cause of installation failure is placed in the install log.
  • Any attempt to install the EdgeSight for XenApp agent on a computer not running Terminal Server in Application Mode will fail. (Note that the agent installation does not check to ensure that the Terminal Server is properly licensed.) There is no override.

Server Requirements

The system requirements for the EdgeSight Server are listed below:

Web Server
OS

Microsoft Windows Server 2008 R2, Microsoft Windows Server 2008, or Microsoft Windows Server 2003 SP1 or later. Both 32-bit and 64-bit systems are supported where available.

Internet Information Services (IIS) 7.0 for Windows Server 2008. See "IIS 7.0 Components Required on Windows Server 2008 Systems” later in this topic for a list of specific components.

Citrix Licensing (This can be installed on a separate system; see “Citrix Licensing Requirements” later in this topic for more information.)

Microsoft Message Queuing (MSMQ), Common components only

Microsoft .NET Framework 3.5 SP1
Note: To support the forwarding of alerts to Microsoft® System Center Operations Manager (SCOM), the SCOM agent must be installed on the EdgeSight Web server. See “Requirements for Forwarding Alerts to System Center Operations Manager” later in this topic for more information.

Note the following configuration requirements:

Default Web Site running

ASP.NET allowed in IIS

IWAM and IUSR users active and enabled

IIS_WPG group enabled and ASPNET user enabled (if using Windows Server 2003)

CPU2 gigahertz (GHz) or faster CPU
Memory2GB of RAM recommended. 512MB of RAM required.
DiskMinimum 2 GB free space
Database Server
OS

Microsoft Windows Server 2008 R2, Microsoft Windows Server 2008, or Microsoft Windows Server 2003 SP1 or later. Both 32-bit and 64-bit systems are supported where available. The server edition must support SQL Server. See SQL Server Books Online for information on system requirements.

Database

SQL Server 2012 (Standard or better), SQL Server 2008 R2 (Standard or better), SQL Server 2008 SP2 (Standard or better), or SQL Server 2005 SP4 (Standard or better). For more information on supported databases, refer to http://support.citrix.com/article/CTX114501.

Important:

Note the following configuration requirements:

As of SQL Server 2008, the Reporting Services Role called Manage Shared Schedules no longer exists as a stand-alone role; it is now part of the System Administrator Role. For more information, see Managing: Overview.

SQL Server must be configured for case-insensitive collation. Case-sensitive collation is not currently supported for this release.

SQL Server should be configured to use Windows Authentication or Mixed-Mode Authentication.

Reporting Services is included with SQL Server 2012, SQL Server 2008 R2, SQL Server 2008, and SQL Server 2005. Reporting Services can be installed on a separate machine from the data source.

SQL Agent Service running and set to start automatically (if Reporting Services is installed on the machine)

CPU2 GHz or faster CPU
Memory2GB of RAM recommended. At least 1 GB of RAM required.
DiskMinimum 20 GB free space
Agent Database Server
The agent database server is only required if EdgeSight for Virtual Desktops Agents are used to monitor virtual desktops. The server can be installed on a physical or a virtual machine. The EdgeSight Agent Database Server should not be installed on the same machine as the EdgeSight Server. See “Virtual Desktop Monitoring Requirements” later in this topic and Installing EdgeSight for Monitoring Virtual Desktops for more information.
OSWindows 2008 R2, Windows Server 2008 or Windows Server 2003 SP1 or later. Microsoft .NET Framework Version 2.0 or later is required.
CPU2 GHz or faster CPU
Memory2GB of RAM recommended. At least 1 GB of RAM required.
DiskTypical disk space usage is generally 70 MB per virtual desktop for the databases on a single disk.
Note: The Web Server (IIS), Database Server (SQL Server), and Reporting Services can be installed on the same machine. We recommend having at least 2 CPUs in such a configuration.

IIS 7.0 Components Required on Windows Server 2008 Systems

Specific IIS 7.0 components are required on a Windows Server 2008 or later system which will be hosting an EdgeSight Server. These components are checked by the bootstrapper program. When configuring IIS 7.0, ensure that the following role services are selected under the Web Server role:

  • Static Content
  • Default Document
  • ASP.NET
  • ISAPI Extensions
  • ISAPI Filters
  • Windows Authentication
  • Request Filtering
  • The following Management Tools:
    • IIS 6 Management Compatibility
    • IIS 6 Metabase Compatibility
    • IIS 6 WMI Compatibility
    • IIS 6 Scripting
    • IIS 6 Management Console

Requirements for Monitoring Session Experience

EdgeSight for XenApp provides highly granular session experience monitoring data collected through XenApp and ICA client instrumentation. This data includes metrics on network bandwidth, ICA round trip time, and client and server startup time. Collection of these metrics depends on the following set of software components:

  • Presentation Server 4.5 (or later) or XenApp 5.0 (or later) Enterprise or Platinum Edition
  • Appropriate EdgeSight for XenApp Agent running on the Presentation Server or XenApp server
  • ICA client version 10 or later

See the EdgeSight Feature Availability for more information on data collection in relation to software component versions.

Requirements for Forwarding Alerts to System Center Operations Manager

An alert action can be configured to forward EdgeSight alerts generated from EdgeSight for XenApp agents to System Center Operations Manager (SCOM). Currently, SCOM 2007 SP1 and SCOM 2007 R2 are supported. The following software must be installed to enable the forwarding of alerts:

  • The following management packs must be imported to the Operations Manager 2007 Server:
    • Citrix Library Management Pack (Citrix.Library.mp)
    • Citrix XenApp Management Pack (Citrix.PresentationServer.mp)
    • Citrix EdgeSight Management Pack (Citrix.EdgeSight.mp, provided on the EdgeSight media)
  • The following software must be installed on the XenApp system being monitored:
    • EdgeSight for XenApp Agent
    • Operations Manager Agent
  • The following software must be installed on the EdgeSight Server from which alerts will be forwarded:
    • Operations Manager Agent
    • Operations Manager Console or Operations Manager Authoring Console.

Currently, only alerts from EdgeSight for XenApp agents can be forwarded. See "Configuring the Alert Action" under Installing and Configuring Components for detailed instructions on enabling alert forwarding from EdgeSight to SCOM.

Browser Requirements

EdgeSight Server Console users must have Internet Explorer version 7.0, 8.0, or 9.0 with JavaScript enabled. The following table lists software components that are required on systems from which users access the EdgeSight Server Console:

SoftwareUsed to...
Microsoft Excel (as included with Microsoft Office 2003 or Microsoft Office 2007). Note that Microsoft Excel 2010 is not supported.

Display remote reports from the EdgeSight Server Console.

Note: Ensure that Visual Basic for Applications is selected from Office Shared Features when customizing the Microsoft Excel installation.
Adobe Flash Player 10.0 or laterDisplay Flash-based reports and consoles. (Not currently available on 64-bit browsers.) If you do not have Flash Player installed on your system, you will be prompted to download the software.
Adobe Acrobat ReaderDisplay reports exported in a PDF format.

Operating System Language Support

Operating system languages must match in configurations where the EdgeSight database and Web server are installed on separate machines.

Citrix Licensing Requirements

EdgeSight 5.4 requires licenses allocated from Citrix Licensing 11.6 or later. If the Citrix License Server is not installed and running, license information cannot be obtained, and EdgeSight Agents are not allowed to upload data to the EdgeSight Server. You will receive instructions by email for downloading the EdgeSight license code. For documentation on licensing, including system requirements and installation instructions, see the Citrix Licensing documentation.

Install the license server from the EdgeSight media (EdgeSight Component Installers > Install Citrix Licensing). The license server can be installed on the same system as the EdgeSight Web server, or it can be installed on another system, as long as it is accessible by the Web server. The license server can be shared by multiple EdgeSight servers.

Important: If you are installing the License Administration Console and EdgeSight Server on the same machine, install EdgeSight Server first. Installing the License Administration Console first precludes access to the EdgeSight Server web site. Also, if there is a firewall between the license server and the computers running EdgeSight components, you must specify a static Citrix Vendor Daemon Port number on the license server.

When installing the license server, accept the defaults provided by the MSI file for the destination folder and the license file location. When selecting features, you can choose whether to select the License Administration Console; this feature is not required, but may be useful in managing your licenses.

Additional Requirements for Monitoring Citrix License Servers

Although you can still obtain Agent licenses from earlier versions of Citrix Licensing (as explained above in the section on Citrix Licensing Requirements), the EdgeSight 5.4 License Server Monitoring feature only works with license servers that are running Citrix Licensing 11.9. Attempting to monitor an incompatible license server will generate an error during data polling.

Tip:
  • To monitor a license server associated with XenApp 6.5 for Windows Server 2008 R2 systems, you must run Citrix Licensing 11.9 on the license server and use EdgeSight 5.4.
  • If you choose to remain with an earlier version of XenApp but want to use the new license monitoring features available in EdgeSight 5.4, you must upgrade your license server to Citrix Licensing 11.9.
  • If you have been monitoring earlier versions of Citrix Licensing using EdgeSight 5.3 and you want to monitor those license servers using EdgeSight 5.4, you must upgrade to Citrix Licensing 11.9.
  • If you want to continue to monitor earlier versions of Citrix Licensing (11.5, 11.6, or 11.6.1), you should configure a separate server running EdgeSight 5.3.

The License Server Monitoring feature is not dependent on the EdgeSight agents, because license servers are polled directly by EdgeSight Server. License servers must be explicitly identified using the EdgeSight Server Console before they are monitored for license type, usage, and availability.

Active Application Monitoring Requirements

The system requirements for systems running the EdgeSight Active Application Monitoring Controller and Launcher are listed in the following table.

Controller and Launcher Requirements
OS

Controller

Microsoft Windows Vista, Microsoft Windows XP, Microsoft Windows 7, Microsoft Windows Server 2003, Microsoft Windows Server 2008, and Microsoft Windows Server 2008 R2 (32-bit and 64-bit systems on all operating systems)

Launcher

Microsoft Windows Vista, Microsoft Windows 7, Microsoft Windows Server 2003 (32-bit systems only), Microsoft Windows Server 2008, and Microsoft Windows Server 2008 R2 (32-bit and 64-bit systems on all operating systems except as noted)

ICA Client Version 10 or higher

Citrix Presentation Server 4.0 or higher, Citrix XenApp 5.0 or 6.0

.NET Framework 2.0 or later is required for all Launchers and Controllers that will be establishing connections using the Web Interface.

Visual J# Version 2.0 (if using XML Interface Connector)

EdgeSight for XenApp Agent, Advanced Mode, must be installed on the server under test. If a Basic mode agent is installed, application response alerts will not be generated and no data will be displayed in application response reports.

CPU2 gigahertz (GHz) or faster CPU
Memory1 gigabyte (GB) of RAM
DiskMinimum 200 megabytes (MB) of free space

Virtual Desktop Monitoring Requirements

You can use EdgeSight to monitor virtual desktops. The following tables list software components used in such an environment. (As with any EdgeSight deployment, you will also need SQL Server Reporting Services and Citrix Licensing, as specified in this document.) For instructions on installing the EdgeSight components in a virtual desktop environment, see Installing EdgeSight for Monitoring Virtual Desktops.

In a production environment, the EdgeSight Agent Database Server supports up to 40 EdgeSight for Virtual Desktops agents. If over 40 EdgeSight for Virtual Desktops agents are to be deployed, install additional Agent Database Servers to handle the additional agent data. Alternatively, you can use locally attached, persistent storage. See http://support.citrix.com/article/CTX126414 for deployment considerations.

When monitoring virtual desktops running XenDesktop, the following software components must be in place:

  • XenDesktop 4.0 or later
  • EdgeSight Server 5.3 or later
  • EdgeSight for Virtual Desktops Agent 5.3 or later
  • EdgeSight Agent Database Server 5.3 or later

Products

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Citrix EdgeSight for XenApp - x1 User Connections   Citrix EdgeSight for XenApp - x1 User Connections
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