Instant-axess.co.uk Customer Promise

We want your shopping experience at Instant-axess.co.uk, the online store of Axess Systems, to be of the best possible standard. We ensure this by offering you the Instant-axess.co.uk Customer Promise.

1. Safe Shopping

We take data security very seriously, so we work with leading online developers. Instant-axess.co.uk is hosted by Instant e-store, a leading e-commerce platform, which utilises extremely strong SSL security and fraud prevention features. In addition to these features, we use Sage Pay for all transactions. Sage Pay is level 1 PCI DSS compliant and are active members of the PCI SSC (Security Standards Council). More about our PCI DSS certification

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2. Price Increases

Unfortunately, vendors occasionally do raise the price of items unexpectedly, and without prior notice. In the event that a price increase occurs, and is not featured on the site, we will always check with you to see if you still wish to receive the item at the new price, before despatching. Wherever possible, and at our discretion, we may absorb small price increases without passing them on.

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3. Delivery Times

If you order before 2pm, we will usually be able to deliver your order by next working day as standard… and without any ‘special charge’. However, due to the technical, and specialist nature of our products there are certain manufacturers where delivery times will be longer. This will be the case for any purchases of: IGEL 3-5 days, Chip PC – within 3 days, AppSense – 48hrs, Citrix – 48hrs, Safeword 7-10 days.

Upon placing your order, we will confirm a delivery time if it is anything other than a next day delivery.

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4. Delivery Costs

For delivery within the UK, we will charge you a flat rate of £9.99, no matter how much equipment you order. For other types of delivery arrangements, please click here.  For delivery costs in Europe, please contact us to determine the costs.

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5. Missing or unfulfilled deliveries

Should you have any issues whatsoever with your order, including missing parts or faults, please call our customer service team at the first opportunity on 08000 23 22 26, who will ensure that the situation is remedied as soon as possible. 

Shortages and damages

Please note: Instant-Axess.co.uk (Axess Systems Ltd) does not accept liability for shortages or damage to deliveries unless they are notified within 3 working days, from the date of delivery. Delivery is deemed to have taken place when the goods have been delivered to your nominated delivery address, whereupon the risks of loss, breakage and all damages then pass to you.

The foregoing does not affect your statutory rights.

6. Refunds

We want you to be completely satisfied with your purchases. If for any reason you are unhappy with your goods, you can usually return them to us for a refund. The only exception to this is when you are purchasing software. (This is due to the manufacturers policy, and not those of Instant-axess.co.uk). For all hardware returns please ensure:

·      You call one of our representatives to gain a RMA Number. You will need this before you can send your items back to us.

·          Products must be returned in their original packaging

·          Clear tape must be used to repackage the item (no brown packing tape)

·          They are returned within 14 days

·          The original despatch note is included, as well as the reason for the return.

And, the items are sent to:

Customer Services

Instant-Axess.co.uk,

Axess Systems Limited,

Riverside Business Centre,

Foundry Lane,

Milford,

Belper,

Derbyshire.

DE56 0RN

Please note refunds will be made less the cost of delivery.

Defective goods

Should goods prove to be defective in anyway or have been misrepresented on the site; Axess Systems will at its discretion either replace the goods without charge or refund the price of the goods and delivery if relevant.

In the first instance, please contact our customer services department on 08000 23 22 26. We will guide you through our returns procedure, and ensure that any problems are resolved quickly and efficiently.

Please note that when contacting us please have the following information to hand, namely:

• Make and Model of defective unit
• Serial Number
• Proof of purchase – The item will need to have purchased within 30 days of delivery. If the item is defective after 30 days, we will then need to refer to the manufacturer’s warranty.

When sending back any defective equipment; please also enclose a note stating the nature of the defect.

The foregoing does not affect your statutory rights.

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7. Unsubscribe

To unsubscribe or change your subscription to any of our personal notification services, please email: marketing@axesssystems.co.uk to be removed from our contact database.

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8. Privacy

We are committed to protecting your privacy. The information we learn from customers helps us personalise and continually improve your shopping experience at Instant-axess.co.uk. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as Wish Lists and customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf. For more details, please read the Instant-axess.co.uk Privacy Notice.

Under the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Please note that the information you enter might be transferred outside the European Economic Area for the purposes of processing by Instant-axess.co.uk. By submitting your order, you consent to this transfer.

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9. Complaints

If you have any grievances about Instant-axess.co.uk, please contact us immediately. Please e-mail or call us on 08000 23 22 26.