2X Silver Support - Phone, email and online support for 1 year / 6 support cases, 8 x 5 support, up to 6-hour SLA for 2 years
2X products include free 60-day Upgrade Insurance with purchase; customers must
purchase full upgrade insurance to extend
their upgrade insurance coverage for one
year. 2x upgrade insurance packages allow customers to receive free product upgrades
for a 12-month period. Upgrade insurance is available for all full versions, and must be
renewed within the 60-day grace period;
otherwise, the purchase of a new full
version of the 2x product is required to
receive the latest product upgrade.
NOTE: The first year of UPIN is included with the full version purchase of ApplicationServerXG
